Terms and Conditions

Welcome to Silk N Shines. By using our website and purchasing from us, you agree to the following terms and conditions:

1. Products & Orders

  • All our products are handcrafted and made with care. Slight variations in color or design may occur.

  • Custom orders are confirmed after full or partial payment, as discussed during consultation.

  • Once an order is placed, it cannot be cancelled or modified after 24 hours.

2. Payments

  • We accept payments via bank transfer, credit/debit cards, and other secure gateways.

  • Full payment must be made before dispatch.

3. Shipping & Delivery

  • We ship both locally and internationally.

  • Delivery timeframes vary based on your location and the nature of the order (standard or custom).

  • Silk N Shines is not responsible for delays caused by courier services or customs clearance.

4. Returns & Exchanges

  • Due to the nature of our products, we do not accept returns or exchanges.

  • In case of a defective item or error on our part, please contact us within 48 hours of receiving your order.

5. Custom Orders

  • All custom orders are made based on the information you provide. Measurements and design details should be shared accurately.

  • We are not liable for errors due to incorrect measurements or information provided by the customer.

6. Intellectual Property

  • All images, designs, and content on our website and social media are the property of Silk N Shines.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Privacy Policy

  • We respect your privacy and only use your personal information to process orders and improve your experience.

  • Your data will never be shared with third parties without your consent.

8. Changes to Terms

  • Silk N Shines reserves the right to update these terms at any time. Updates will be posted on our website.